Unless expressly stated in writing the terms and conditions printed herein shall apply to every contract made by the company. The customer by making a deposit payment is deemed to have confirmed the contract and to have accepted these terms and conditions.
Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. To reserve any villa or apartment you must send us a deposit of 50% of the rental cost unless a lesser percentage has been agreed. This can be paid by bank transfer or though the online payment. Bookings cannot be accepted from persons less than 18 years of age. We reserve the right to refuse a booking without any given reason.
The balance must be paid no later than 30 days prior to your arrival date. If you book your holiday less than 30 days prior to your arrival date, the full holiday charge is payable at the time of booking.
Some properties may have different arrangements for payment of the balance, which will be explained at the time of booking. Receipt and banking of any deposit shall not constitute acceptance of any booking: a binding contract exists when we issue a confirmation invoice.
The prices given are in Euros and the rental period is weekly.
An inventory and breakage deposit may be required, (usually €1,000-5000) to protect against possible damage to the property or breach of these rental terms; this will normally be held by Active Ibiza and and our partner on behalf of both parties. Properties are let fully furnished and equipped. The price for most properties includes gas, electric, water and linen. The tenants assume the joint liability for any kind of damages to the landlords property, caused by themselves or any further occupants.
In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified, we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.
If a cancellation is made on behalf of the customer, a refund will only be given if an alternative booking can be made for the said dates. If we are unable to successfully re-book the property the deposit will be withheld.
We will endeavour to re-book the villa for you.
Check-in Check out
Unless otherwise specified, the Property shall be ready for occupancy by 16:00 on the first day of the Rental Period and must be vacated by 10:00 on the last day of the Rental Period.
Guest Numbers / Noise
It is prohibited to have sub-tenants or to cede all or part of the property to third parties. The number of people staying at the house must not exceed the number of sleeping place. Gatherings or events for more guests than the property’s capacity are strictly prohibited unless otherwise prior agreed in writing. Permission will be granted at the owners discretion. The tenant agrees not to have loud music or noise that may cause a disturbance of peace to surrounding neighbours and by Spanish law no music outside after 12:00 pm (midnight) and sounds should not be more than 45 decibels after 10pm. No music systems or speakers can be brought into the property by the tenant other than those supplied with the house. Should the owner notice that any of the prohibitions has been ignored, this may result in an immediate ending of the rental agreement with the loss of the total cost of the booking and the security/damage deposit with no possibility of reimbursement. The tenants must vacant the house and return the keys at the moment indicated by the owner.
A passport photo page copy is required.
General Terms and Conditions
The Property Owner or his/her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
The customer warrants they shall provide their own Holiday Insurance.
Liability to Third Parties. Neither the property owner nor representative will be held responsible to loss or damage of personal belongings or personal injury.
The company will not be held responsible for any electric and water problems on all properties all compensation is the responsibility for the owner, Active Ibiza and and our partner will help you claim if the occasion arises. Please be aware that in Ibiza there are a lot of power cuts and water problems this is out of anyone’s control and no one can be held responsible and no compensation will be paid if it is not the owner fault.
No pets can be brought into the property without the written prior consent of the owner.
All houses and apartments MUST be given back in a similar state that you got them in, if you leave rubbish bags and the house or apartment is left in a mess you will be charged extra cleaning costs.
Active Ibiza and and our partner aim to ensure that information provided by Owners is accurately advertised by us. However, small differences between the actual Property and its description may occur. We shall not be held liable for any differences of opinion as to the condition or quality of the Property.
Active Ibiza and and our partner act as Rental Agents for the Property Owners unless otherwise specified and are in no way responsible for dealing with any problems during your stay in the Property, these must be raised with the Property Owner or an appointed representative of the Property Owner. We will however endeavour to assist in any way possible.